Call Centre Software
Office Pro provides real-time monitoring, reporting and management, with powerful tools to track and control telephone usage and staff performance in any organization.
Office Solutions Version 9.0 provides a choice of Microsoft or Google interface themes and styles providing an easy to use and familiar desktop environment.
Site, group and agent performance is monitored using live wallboard, supervisor and call centre views. Extensive historic reporting for site, group, and agent SLA and KPI’s helps to manage and drive efficiency, whatever size and type of business.
- Today Page graphical dashboard provides vital at-a-glance telephone and business performance data
- List View, Wallboard & Supervisor screens show and manage site, group and agent performance
- Display agent & group wallboard data on
client PCs and LCD screens
- Report on site, group, agent, SLA and full telephone system
- Avaya IP Office