Using Office Solutions wallboards is one of the most effective ways to increase performance and productivity. Wallboards provide an excellent means to help agents and supervisors monitor and maintain both individual and group performance. Easily and effectively display helpful key performance indicators (KPI’s) such as calls waiting and service levels. Monitor and manage in real-time call loading at site, group and agent levels. Quickly create from templates then save profiles for standard, custom and rotating wallboards and leaderboards to meet your unique requirements.
Monitor Engage and Motivate
Improve performance and culture in your call or contact centre. Engage and motivate staff to stay focused on targets set by managers.