Office Workmate

Office Workmate is the latest add-on to the Office Solutions for Business Call Management software designed, manufactured and produced by CommSoftRMS. It manages agents time and shift status efficiently in just a single platform. It allows you to organize, capture and accurately tracks working hours, completed-pending and in-between tasks, attendance and absences of your employees and even control cost implying situations such as over lapping shifts.

Features

  • Clock in/out Time.
  • Caller ID, Status, Direction, Location and Call Duration are displayed on the screen during a call.
  • Hold, Transfer, Mute and Absent Message are available for fast and easy navigation.
  • Clock In/Clock Out Time Adjustment Request.
  • Set alarms and reminders on breaks.
  • Basic call functions.
  • Customized break modes.

Benefits

  • Improve defficiency.
  • Accelerated work processes.
  • Reduce or eliminate hold time.
  • Reduce administration efforts and costs.
  • Reduce call duration.
  • Handle more calls with the same or less users.
  • Increase customer satisfaction and engagement.

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Industry Based Solutions

Automotive

Serviced Office

Call Centers

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Health Care

Insurance

Local Government

Legal

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