Office Workmate is the latest add-on to the Office Solutions for Business Call Management software designed, manufactured and produced by CommSoftRMS. It manages agents time and shift status efficiently in just a single platform. It allows you to organize, capture and accurately tracks working hours, completed-pending and in-between tasks, attendance and absences of your employees and even control cost implying situations such as over lapping shifts.
- Clock in/out Time.
- Caller ID, Status, Direction, Location and Call Duration are displayed on the screen during a call.
- Hold, Transfer, Mute and Absent Message are available for fast and easy navigation.
- Clock In/Clock Out Time Adjustment Request.
- Set alarms and reminders on breaks.
- Basic call functions.
- Customized break modes.
- Improve defficiency.
- Accelerated work processes.
- Reduce or eliminate hold time.
- Reduce administration efforts and costs.
- Reduce call duration.
- Handle more calls with the same or less users.
- Increase customer satisfaction and engagement.
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