Putting your customer records at your agents fingertips
Organisations reliant on verbal communications with their customers understand the importance of high call volumes and accurate note taking. Whether call profiles tend to be predominately inbound or outbound, it’s essential that staff can initiate or respond to customer requests and maintain records. Having the most up to date information on screen allows staff to deal with each call quicker hence improving overall call throughput and efficiency.
Office Solutions has a range of applications which will integrate these records with the PC and extension telephone on the user/agents desk. Outbound telesales teams will benefit from the Office Campaign which will convert the telephone system into a powerful outbound progressive dialler, whilst inbound teams can benefit from Office CTI Clients allowing customer data to be ‘Screen Popped’ upon receipt of a call.
Benefits of database integration
- Up to the minute information available to all agents
- Create automated outbound dialling campaigns
- Automatically bring up the callers information
- Dial from screen
- Quicker call resolutions enhancing effficiency
- Make and take more calls without increasing overheads
Office Solutions have two main applications that will deliver database integration and improve efficiency in your organisation.