Operator Console
Rich presence information plus efficient transfer of calls.
In environments where busy operators or receptionists are answering and transferring calls for single or multiple sites, it is often desirable to implement screen based consoles in order to speed up the answering and transferring of calls. Office Console is perfect for businesses that prefer to answer calls personally but have staff spread across multiple branches.
Feature Highlights
- Fast, informed and professional call handling
- Identify and answer priority calls out of queue sequence
- Answer and transfer calls across multiple branches
- Rich presence of all users across multiple branches
- Add quick notes to parked calls
- Quick name search function across the whole network
- Manage users feature status and call forwards
- Simple drag and drop transfer, even to a user’s mobile
- Custom keyboard shortcut keys for call handling
Products
<div class = "row"><!-- [et_pb_line_break_holder] --><div class =" intro col-xs-12 col-sm-12 col-md-12 col-lg-12" style=""><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><a href="http://commsoft-rms.com/products-2/office-intro/"><!-- [et_pb_line_break_holder] --><img src= "http://commsoft-rms.com/wp-content/uploads/2018/06/Intro.png" width="65"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><p style="padding-top: 20px; float: right; font-weight:normal;"> <!-- [et_pb_line_break_holder] --> Commsoft Office™ Intro<!-- [et_pb_line_break_holder] --> </p> <!-- [et_pb_line_break_holder] --></a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --></div><!-- [et_pb_line_break_holder] --></div><!-- [et_pb_line_break_holder] -->
<div class = "row"><!-- [et_pb_line_break_holder] --><div class = "xpress col-xs-12 col-sm-12 col-md-12 col-lg-12" style="" ><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><a href="http://commsoft-rms.com/products-2/office-xpress/"><!-- [et_pb_line_break_holder] --><img src= "http://commsoft-rms.com/wp-content/uploads/2018/06/Xpress.png" width="65"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><p style="padding: 20px 0px 0px 0px; float: right; font-weight:normal;"> <!-- [et_pb_line_break_holder] --> Commsoft Office™ Xpress<!-- [et_pb_line_break_holder] --> </p> <!-- [et_pb_line_break_holder] --></a><!-- [et_pb_line_break_holder] --></div><!-- [et_pb_line_break_holder] --></div><!-- [et_pb_line_break_holder] -->
<div class = "row"><!-- [et_pb_line_break_holder] --><div class = "pro col-xs-12 col-sm-12 col-md-12 col-lg-12" style="" ><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><a href="http://commsoft-rms.com/products-2/office-pro/"><!-- [et_pb_line_break_holder] --><img src= "http://commsoft-rms.com/wp-content/uploads/2018/06/Pro.png" width="65"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><p style="padding: 20px 0px 0px 0px; float: right; font-weight:normal;"> <!-- [et_pb_line_break_holder] --> Commsoft Office™ Pro<!-- [et_pb_line_break_holder] --> </p> <!-- [et_pb_line_break_holder] --></a><!-- [et_pb_line_break_holder] --></div><!-- [et_pb_line_break_holder] --></div><!-- [et_pb_line_break_holder] -->
<div class = "row"><!-- [et_pb_line_break_holder] --><div class = "voice col-xs-12 col-sm-12 col-md-12 col-lg-12" style="" ><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><a href="http://commsoft-rms.com/products-2/office-compact-call-recorder/"><!-- [et_pb_line_break_holder] --><img src= "http://commsoft-rms.com/wp-content/uploads/2018/06/Voice-1.png" width="65"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><p style="padding: 20px 0px 0px 0px; float: right; font-weight:normal;"> <!-- [et_pb_line_break_holder] --> Commsoft Office™ Voice</p> <!-- [et_pb_line_break_holder] --></a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --></div><!-- [et_pb_line_break_holder] --></div><!-- [et_pb_line_break_holder] -->
<div class = "row"><!-- [et_pb_line_break_holder] --><div class = "v9 col-xs-12 col-sm-12 col-md-12 col-lg-12" style="" ><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><a href="http://commsoft-rms.com/products-2/office-supervisor/"><!-- [et_pb_line_break_holder] --><img src= "http://commsoft-rms.com/wp-content/uploads/2018/06/v9-1.png" width="65"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><p style="padding: 20px 0px 0px 0px; float: right; font-weight:normal;"> <!-- [et_pb_line_break_holder] --> Commsoft Office™ V9</p> <!-- [et_pb_line_break_holder] --></a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --></div><!-- [et_pb_line_break_holder] --></div><!-- [et_pb_line_break_holder] -->
<div class = "row"><!-- [et_pb_line_break_holder] --><div class = "cti col-xs-12 col-sm-12 col-md-12 col-lg-12" style="" ><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><a href="http://commsoft-rms.com/products-2/office-cti/"><!-- [et_pb_line_break_holder] --><img src= "http://commsoft-rms.com/wp-content/uploads/2018/06/CTI.png" width="65"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><p style="padding: 20px 0px 0px 0px; float: right; font-weight:normal;"> <!-- [et_pb_line_break_holder] --> Commsoft Office™ CTI</p> <!-- [et_pb_line_break_holder] --></a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --></div><!-- [et_pb_line_break_holder] --></div><!-- [et_pb_line_break_holder] -->
<div class = "row"><!-- [et_pb_line_break_holder] --><div class = "campaign col-xs-12 col-sm-12 col-md-12 col-lg-12" style="" ><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><a href="http://commsoft-rms.com/products-2/office-campaign/"><!-- [et_pb_line_break_holder] --><img src= "http://commsoft-rms.com/wp-content/uploads/2018/06/Campaign.png" width="65"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><p style="padding: 20px 0px 0px 0px; float: right; font-weight:normal;"> <!-- [et_pb_line_break_holder] --> Commsoft Office™ Campaign</p> <!-- [et_pb_line_break_holder] --></a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --></div><!-- [et_pb_line_break_holder] --></div><!-- [et_pb_line_break_holder] -->
<div class = "row"><!-- [et_pb_line_break_holder] --><div class = "suite col-xs-12 col-sm-12 col-md-12 col-lg-12" style="" ><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><a href="http://commsoft-rms.com/products-2/office-ultimate-call-recorder/"><!-- [et_pb_line_break_holder] --><img src= "http://commsoft-rms.com/wp-content/uploads/2018/06/Suite-1.png" width="65"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><p style="padding: 20px 0px 0px 0px; float: right; font-weight:normal;"> <!-- [et_pb_line_break_holder] --> Commsoft Office™ Suite</p> <!-- [et_pb_line_break_holder] --></a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --></div><!-- [et_pb_line_break_holder] --></div><!-- [et_pb_line_break_holder] -->
<div class = "row"><!-- [et_pb_line_break_holder] --><div class = "frontdesk col-xs-12 col-sm-12 col-md-12 col-lg-12" style="" ><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><a href="http://commsoft-rms.com/products-2/office-frontdesk/"><!-- [et_pb_line_break_holder] --><img src= "http://commsoft-rms.com/wp-content/uploads/2018/06/Frontoffice.png" width="65"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><p style="padding: 20px 0px 0px 0px; float: right; font-weight:normal;"> <!-- [et_pb_line_break_holder] --> Commsoft Office™ FrontDesk</p> <!-- [et_pb_line_break_holder] --></a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --></div><!-- [et_pb_line_break_holder] --></div><!-- [et_pb_line_break_holder] -->