Rich presence information plus efficient transfer of calls.
In environments where busy operators or receptionists are answering and transferring calls for single or multiple sites, it is often desirable to implement screen based consoles in order to speed up the answering and transferring of calls. Office Console is perfect for businesses that prefer to answer calls personally but have staff spread across multiple branches.
- Fast, informed and professional call handling
- Identify and answer priority calls out of queue sequence
- Answer and transfer calls across multiple branches
- Rich presence of all users across multiple branches
- Add quick notes to parked calls
- Quick name search function across the whole network
- Manage users feature status and call forwards
- Simple drag and drop transfer, even to a user’s mobile
- Custom keyboard shortcut keys for call handling