Business Applications
Office Solutions ™ is a range of software products developed by CommSoft RMS designed to work with business telephone systems.
Providing a powerful and flexible range of solutions explicitly targeting real-world requirements in small, medium and large businesses. Office Solutions applications provide effective yet affordable solutions for all areas of call management, call and contact centres, call recording, CTI, hotels and hospitality. Having over 20 years of experience in software development and solution provision with many of our staff, team members and developers who worked for prominent telephone system manufacturers such as Panasonic ensures closely integrated products, solutions and support services. Implementing Office Solutions products enables any business to improve efficiency, monitor performance, manage costs, adapt to demand and changes whilst keeping ahead of competitors.
Office Solutions for Business applications
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- Live Bidirectional Call Management and Call Control for Groups and Call Centres
Pro
- Live Bidirectional Call Management and Call Control for Groups and Call Centres
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- Computer Telephony Integration,Database Integration
CTI | Database Integration
- Computer Telephony Integration,Database Integration
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- Outbound Progressive Dialler Solutions
Campaign Dialler
- Outbound Progressive Dialler Solutions
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- Hotel and Hospitality Middleware and PMS Software
FrontDesk
- Hotel and Hospitality Middleware and PMS Software
Office Solutions provide extensive fully integrated software applications for business telephone systems, delivering the most complete, flexible and appropriate solutions to support your business requirements today and in the future as your business expands.
What our customers say
In the investment world, it’s essential to handle calls as quickly and efficiently as possible. What we liked about the solution we’ve chosen is; from the outset our telecoms provider and CommSoft worked closely with us to understand our requirements, then proposed a solution that provided more than we had thought possible whilst remaining within budget. We’ve now got; CTI clients that search a client database and popup the callers details in an alert window, 24/7 audio call recording, detailed performance reporting, live wallboards and something we hadn’t initially thought of which is ‘call outcome analysis’. Our business development managers can easily ‘stamp’ calls with a call outcome allowing quick analysis of which funds and outcomes are trending during the day or over any given period.
