Support

Finding the right software to enhance your business, whilst improving your staff’s ability to sustain and secure new business is very important. Finding a company who can also provide appropriate and timely support services, ensuring the investment made is realized and maintained, is as important as choosing the right software applications to begin with.

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Pre Sales Support

If you have any questions about the products, would like a remote demonstration for you or your customer, or would like to discuss adding Office Solutions applications to your product range, contact our sales team on  +1 (919) 586 7300 or email sales@commsoft-rms.com

Post Sales Technical Support

If you have reviewed the FAQ’s below and have not found a solution then contact our support team via email to support@commsoft-rms.com or call +1 (919) 4431611. The Support Centre is available between 9.00am EST to 5.00pm PST. Support calls will be ticketed and dealt with in strict order of receipt/severity, customers with a valid support contract will be given priority over those without. Self ticketing of issues is available here.

Support Plans

One year support plans provide self ticketing plus access via phone or email to the support team during normal US office hours, Monday to Friday excluding public holidays. The Service Level Agreement document is detailed here –  Service Level Agreement (US)

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Remote Connection

If requested by an engineer, please click here

Frequently Asked Questions (FAQ)

Before contacting support, please review some of the most common questions and answers listed below. Click on a question to display the answer. 

Products

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Intro
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Express
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Pro
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Compact Call Recorder
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Ultimate Call Recorder
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CTI
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Campaign
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Front Office
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Database Integration
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Wave
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Outlook Addin
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Supervisor
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Wallboard

Industry Based Solutions