Insurance providers constantly have to compete for new customers. One of the overriding factors for obtaining new customers is overall customer satisfaction. Aggressive competition, constantly changing market requirements and new regulations are some of the main challenges the industry is facing.
By using Office Voice recording and Office Pro monitoring and reporting it is possible to; monitor agents, grade their performance, discover new customers and cross sell additional products increasing sales and business efficiency. By monitoring samples of voice recordings and utilising associated analytical report data allows you identify trends and home in on customer needs, whilst maintaining customer service and satisfaction.
Office Voice and Office Pro will:
Office Solutions products help identify market demands and focus initiatives to deliver the best possible return on investment for future marketing and advertising.