All healthcare providers need to maintain records to reduce liability ensuring regulatory compliance imposed by government bodies and adhere to stringent regulations. In many cases documentation of telephone calls, conversations and business transactions are mandatory or legal requirements.
Call recording helps protect providers against malpractice or false claims by patients when providing medical care and advice over the phone. If you organisation provides advice and service over your phone system, it is essential to record all of your calls.
Call management software provides the analytics to track performance and monitor levels of customer service.
Office Voice and Office Pro will:
Office Voice Recorders cover small, medium and large healthcare service organisations.
All Office Voice recorders can handle multiple physical locations that need to be recorded. Essential call and recorder reporting are included with all Office Voice products and the optional addition of Office Pro licensing provides additional; agent, group and auto attendant monitoring and reporting.