Database Integration

Putting your customer records at your agents fingertips
Organisations reliant on verbal communications with their customers understand the importance of high call volumes and accurate note taking. Whether call profiles tend to be predominately inbound or outbound, it’s essential that staff can initiate or respond to customer requests and maintain records. Having the most up to date information on screen allows staff to deal with each call quicker hence improving overall call throughput and efficiency.

dbase

Office Solutions has a range of applications which will integrate these records with the PC and extension telephone on the user/agents desk. Outbound telesales teams will benefit from the Office Campaign which will convert the telephone system into a powerful outbound progressive dialler, whilst inbound teams can benefit from Office CTI Clients allowing customer data to be ‘Screen Popped’ upon receipt of a call.

Current CRM Database Integration List

Benefits of database integration

  • Up to the minute information available to all agents
  • Create automated outbound dialling campaigns
  • Automatically bring up the callers information
  • Dial from screen
  • Quicker call resolutions enhancing effficiency
  • Make and take more calls without increasing overheads

Office Solutions have two main applications that will deliver database integration and improve efficiency in your organisation.

Click here to find out more about Office CTI Clients

Click here to find out more about Office Campaign Dialler

Click here to check compatible telephone systems

Products

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Intro
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Express
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Pro
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Compact Call Recorder
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Ultimate Call Recorder
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CTI
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Campaign
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Front Office
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Database Integration
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Wave
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Outlook Addin
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Supervisor
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Wallboard

Industry Based Solutions