Office Workmate

Office Workmate is the latest add-on to the Office Solutions for Business Call Management software designed, manufactured and produced by CommSoftRMS.

It manages agents time and shift status efficiently in just a single platform. It allows you to organize, capture and accurately tracks working hours, completed-pending and in-between tasks, attendance and absences of your employees and even control cost implying situations such as over lapping shifts.

Clock in Clock Out

FEATURES

  • Clock in/out Time
  • Caller ID, Status, Direction, Location and CallDuration are displayed on the screen during a call.
  • Hold, Transfer, Mute and Absent Message are available for fast and easy navigation.
  • Clock In/Clock Out Time Adjustment Request
  • Set alarms and reminders on breaks
  • Basic call functions
  • Customized break modes

BENEFITS

  • Improve defficiency
  • Accelerated work processes
  • Reduce or eliminate hold time
  • Reduce administration efforts and costs
  • Reduce call duration
  • Handle more calls with the same or less users
  • Increase customer satisfaction and engagement

More Information & Downloads:

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