Database Integration

Putting your customer records at your agents fingers. Organizations reliant on verbal communications with their customers understand the importance of high call volumes and accurate note taking. Whether call profiles tend to be predominately inbound or outbound, it's essential that staff can initiate or respond to customer requests and maintain records. Having the most up to date information on screen allows staff to deal with each call quicker hence improving overall throughput and efficiency.

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TURNKEY SOLUTIONS

All of our turnkey units require minimal support, reduced maintenance and offer increased stability providing you with a reliable and robust platform that will continue.

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FEATURES

  • Up to the Minute Information Available to All Agents
  • Create Automated Outbound Dialing Campaigns
  • Automatically Bring Up the Callers Information
  • Dial from Screen
  • Quicker Call Resolutions Enhancing Efficiency
  • Make and Take More Calls Without Increasing Overheads

Products

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Intro
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Express
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Pro
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Compact Call Recorder
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Ultimate Call Recorder
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CTI
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Campaign
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Front Office
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Database Integration
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Wave
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Outlook Addin
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Supervisor
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Wallboard

Industry Based Solutions


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